We are always excited whenever an order is successfully completed on our platform — meaning you received and love your order. However, if you are not 100% satisfied, our return policy is designed to be easy and within your control.

In Mamaket, every transaction is completed when our buyers Release Funds. That means sellers don't get paid until you confirm you received what you ordered.

When you pay for a product or service, we hold the funds in trust until you release them or dispute the order. After delivery, you receive a Review & Release Fund notification with the option to release funds or dispute.

Clicking Release Funds completes the transaction. Clicking Dispute opens a review process where you submit details and photos of what you received. Our team may approve a full refund and order reshipping where appropriate.

Buyers have two days after delivery to review and release funds, or the system may automatically release funds and mark the transaction complete.

Returns are generally shipped back to vendors or manufacturers, except for certain perishable food items. You have up to 30 days to return a product after a dispute is successfully decided.

Quality Check for Returns

When a return arrives at our warehouse, we inspect it to confirm it is eligible. If it passes, we issue a refund. If it does not meet return requirements, we may reject the return and refuse a refund or credit.

If you receive a damaged or defective item, contact Mamaket Customer Service within 24 hours of receipt.

Return Shipping Fee

Return shipping is free on your first return package for any order when you use the return label we provide and postmark the package within 35 days after purchase.

Return Request Process

1. Sign in to your Mamaket account.
2. Go to My Orders and open the order you want to return.
3. Click Return Item, select the item(s), choose a reason, and continue.
4. Select your refund method and return shipping method.
5. Pack the item securely and ship using the provided return label or QR code.

Note: Do not send returns to the sender address on your original package. Use only the return address on the label we provide.

Refunds

Refunds are issued after a return-eligible item postmarked within 35 days after purchase is received and passes quality check. Refunds are typically processed within 7 business days after we receive your return package.

If you have issues with your return, contact Customer Support within 90 days after your purchase date.